Customer Service Representative

4 days ago


Canton, Texas, United States Wichita Falls Ford Full time
About Wichita Falls Ford

We are a leading automotive dealership dedicated to providing exceptional service and value to our community. Our team is passionate about delivering award-winning service and ensuring our customers have an extraordinary automotive experience.

Job Summary

We are seeking a highly organized and friendly Customer Service Advisor to join our team. As a key member of our service department, you will be responsible for overseeing service orders, ensuring customers receive prompt and effective service, and providing concierge support for all owner inquiries.

Responsibilities
  • Oversee service orders and flow of Drive Lane to ensure customers receive prompt, courteous, and effective service.
  • Take ownership of the customer's experience by carrying out additional assignments that allow the dealership to leave a positive impression with the customer.
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
  • Ensure the daily inventory of technicians' time is consistently sold to service customers.
  • Distribute work between technicians efficiently.
  • Answer technical questions about vehicle problems, warranties, services, and repairs.
  • Maintain Customer Success Index at or above company standards.
  • Assist in diagnosing vehicle problems; order parts and tools as necessary.
  • Oversee administration of warranty claims as well as training and supervising of service department.
  • Reinforces company policies and adheres to company standards.
  • Encourages compliance with applicable laws and regulations.
  • Maintain good working relationship with factory(s) and foster positive employee relations.
Qualifications
  • Having 1+ year of experience in the automotive industry.
  • Organized and friendly personality.
  • Demonstrated ability to manage others.
  • Time management skills.
  • Fantastic communication skills with your customers.
  • Professional, well-groomed personal appearance.
  • Consistent record of service and sales success.
  • Strong record of positive customer satisfaction results.
  • Team oriented and self-motivated.
  • Able to work with little supervision.
  • Clean driving record and valid driver's license.
Equal Opportunity Employer

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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