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Claims Processing Coordinator II

2 months ago

Erie, Pennsylvania, United States Erie Insurance Full time
Division or Field Office:

Claims Division
Department of Position: Corporate Claims Department
Work from:
Remote Office
Salary Range:
$31, $49,998.00 *

Salary range is for this level and may vary based on actual level of role hired for.

*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired. Position may be eligible for an annual bonus payment.

At Erie Insurance, you are not just part of a Fortune 500 company; you are also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies.

Benefits That Go Beyond The Basics

We strive to be Above all in Service to our customers-and to our employees. That's why Erie Insurance offers you an exceptional benefits package, including:
  • Comprehensive health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
  • Minimal contributions to medical and prescription premiums. We currently pay up to 97% of employees' monthly premium costs.
  • Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
  • 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
  • Paid time off. Paid vacation, personal days, sick days, bereavement days, and parental leave.
  • Career development. Including a tuition reimbursement program for higher education and industry designations.
Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.

Position Summary

Under minimal supervision, performs claims support and administrative activities for various disciplines.
  • Successful candidate will work from a designated office.
  • Successful candidate will work standard business hours.
Duties and Responsibilities
  • Performs support and administrative functions, including but not limited to preparing claims documents and information within established procedures and supports third-party relationships and processes.
  • Provides inbound and outbound phone support and responds to inquiries from customers, escalating as appropriate.
  • Assists claims personnel with various activities.
  • Trains and mentors junior staff.
  • Performs various system-related tasks; assists in resolving systems problems.
  • Greets, screens, and directs visitors to appropriate personnel.
  • Assists with financial transactions within established procedures.
The first 5 duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.

Competencies

Self-Development
Collaborates
Cultivates Innovation
Instills Trust
Decision Quality
Values Diversity
Nimble Learning
Customer Focus
Optimizes Work Processes
Ensures Accountability
Detail Orientation
Information Management Skills
Job-Specific Knowledge

Qualifications

Minimum Educational and Experience Requirements
  • High School Diploma or equivalent and two years' customer service in a professional setting, administrative, claims support or office experience, required.
  • Associate degree or bachelor's degree preferred.
Additional Experience
  • Proficient knowledge of word processing, spreadsheet, email, and calendar scheduling software required.
  • Ability to type a minimum of 40 words per minute and 90 net data entry keystrokes per minute preferred.
  • Experience in the insurance industry and completion of insurance designations or coursework preferred.
  • Travel for business and training required.
Designations and/or Licenses
  • Valid driver's license preferred.
Physical Requirements

Lifting/Moving 0-20 lbs; Frequent (50-80%)
Lifting/Moving 20-50 lbs; Occasional (