Customer Service Representative

1 week ago


Bel Air, Maryland, United States Planet Fitness Full time
Job Summary

The Service Desk Associate is a key member of our team, responsible for providing exceptional customer service to our members and guests. This role requires a strong ability to communicate effectively, both verbally and in writing, and to maintain a positive and professional demeanor in a fast-paced environment.

Key Responsibilities
  • Provide excellent customer service to members and guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Monitor club access, answer questions, and handle member and guest complaints in a courteous and respectful manner.
  • Sell memberships, write agreements, and enter new members into our database, ensuring accurate and timely processing.
  • Operate the Point-of-Sale system, collect balances on past due accounts, and maintain accurate records.
  • Organize and maintain the customer service front desk, ensuring a clean and welcoming environment for our members and guests.
  • Schedule appointments for fitness training sessions, complete checklists, and perform beginning and end-of-shift procedures.
  • Maintain the cleanliness of the facility and equipment, including cleaning equipment, hydromassage beds, chairs, benches, showers, changing stalls, lockers, toilets, sinks, mirrors, hand dryers, and top of stalls.
  • Demonstrate a commitment to diversity, equity, and inclusion, embracing the contributions of all team members.
Requirements
  • High School Diploma or G.E.D. preferred.
  • Previous customer service and/or sales experience preferred.
  • Previous cleaning/maintenance experience preferred.
  • Basic computer literacy.
Working Conditions

This role requires frequent walking, standing, bending, stooping, kneeling, crouching, grasping, and reaching. The ability to lift, push, pull, and carry at least 60 pounds is also required. Exposure to standard cleaning fluids and chemicals is possible.



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