Service Desk Associate

2 weeks ago


Bel Air, Maryland, United States Planet Fitness Full time
Job Title: Service Desk Associate

We are seeking a highly motivated and customer-focused Service Desk Associate to join our team at Planet Fitness. As a Service Desk Associate, you will be the first point of contact for our members and guests, providing exceptional service and ensuring a positive experience for all who visit our club.

Key Responsibilities:
  • Provide exceptional customer service to members and guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Monitor club access, answer phone calls, and provide information to prospects.
  • Sell memberships, write agreements, and enter new members into our database.
  • Operate the Point-of-Sale system and collect balances on past due accounts.
  • Organize and maintain the customer service front desk, ensuring a clean and welcoming environment for our members and guests.
  • Schedule appointments for fitness training sessions and complete the Club Walk-Around every 20 minutes.
  • Perform beginning of shift and end of shift procedures, as well as perform club housekeeping duties, including cleaning equipment, dusting, and vacuuming.
Requirements:
  • High School Diploma or G.E.D. preferred.
  • Previous customer service and/or sales experience preferred.
  • Basic computer literacy and ability to learn our systems.
  • Excellent communication and interpersonal skills, with the ability to work well independently and as part of a team.
What We Offer:
  • A positive and professional work environment.
  • Competitive pay and opportunities for growth and advancement.
  • A comprehensive benefits package, including 401K and employee discounts.
  • The chance to work for a company that values diversity, equity, and inclusion.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.



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