Patient Service Representative

1 week ago


Natick, Massachusetts, United States UnitedHealth Group Full time

Job Summary

UnitedHealth Group is seeking a Patient Service Specialist to join our team. As a Patient Service Specialist, you will be responsible for providing exceptional patient care and support in a fast-paced medical office environment.

Key Responsibilities

  • Obtain accurate and updated patient information, including name, address, and insurance details.
  • Perform insurance verification and obtain patient signatures for required documents.
  • Upload patient and insurance cards, and file and maintain medical records.
  • Correct registration work queue errors and confirm and schedule appointments.
  • Answer telephone calls promptly and courteously, and perform referral documentation.
  • Work daily in the claims edit work queue to correct registration errors for submission to insurance companies.
  • Adhere to standards identified via Sparq regarding Optum Employee Policies.
  • Work cohesively with fellow employees to achieve specific team goals.
  • Keep abreast of current medical requirements relevant to the position, including maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements.

Requirements
  • High School Diploma/GED (or higher)
  • 1+ years of customer service or healthcare-related experience
  • Access to reliable transportation and the ability to travel 10% of the time to cover other practices as needed

What We Offer
  • Competitive base pay
  • A full and comprehensive benefit program
  • Performance rewards
  • A management team who demonstrates their commitment to your success

About UnitedHealth Group
UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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