Customer Service Representative

3 weeks ago


Natick, Massachusetts, United States Waltham Services Full time

Overview:

At Waltham Pest Services, we pride ourselves on delivering exceptional services that prioritize public health and safety. Our commitment to innovation drives us to continually expand our offerings, ensuring the homes and businesses in our area remain safe and healthy. We also prioritize the well-being of our team members, recognizing their health and happiness are essential to our success.

We are seeking a skilled Customer Service Representative to join our team.

What We Offer:

  • Competitive compensation and comprehensive benefits package
  • Paid Time Off (Holiday/Vacation/Sick) and award-winning company-paid training
  • Opportunities for growth, development, and advancement
  • Award-winning company culture and recognition

Responsibilities:

As a Customer Service Representative, you will serve as the liaison between our customers and service technicians. Your key responsibilities will include:

  • Coordinating schedules and resolving customer issues and concerns
  • Responding to service and sales inquiries and communicating with the field
  • Providing exceptional support to ensure both internal and external clients have a great experience
  • Creating daily schedules to ensure the completion of daily tasks, special projects, and assignments
  • Assisting with Accounts Receivable and Collections to update efforts
  • Proactively providing customers with updates and follow-up in a timely manner
  • Maintaining and updating detailed records using customer service software applications
  • Responding to generated leads and referrals to drive business growth
  • Partnering with management to develop frameworks to establish expectations and meet deadlines
  • Facilitating the scheduling of service routes to optimize technicians' time
  • Assisting in the training of new team members as requested

Qualifications:

We are seeking a client-facing customer service professional with:

  • Patience, accountability, and a genuine passion for providing quality customer service
  • Excellent communication and problem-solving skills
  • Strong organizational skills, attention to detail, and ability to multitask
  • Knowledge of MS Office environment with Word, Excel, and Outlook proficiency
  • Knowledge of customer service principles and best practices
  • Excellent written and verbal communication skills
  • Ability to work in a high-volume, fast-paced environment
  • Excellent interpersonal skills, communicating extensively via telephone and electronically with customers and co-workers

Salary Range: $26.00 per hour

Waltham Pest Services is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities



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