Branch Operations Manager for High-Performance Teller Functions
7 days ago
Why Wells Fargo?
">Wells Fargo is a leader in the financial services industry, and we believe that our employees are the key to our success. At Wells Fargo, we offer a dynamic work environment where you can grow your career and make a meaningful impact.
">About this Role:
">As a Branch Operations Associate Manager, you will be responsible for leading and supervising risk and operations of teller functions to deliver exceptional customer service and colleague experience. You will also provide feedback and present ideas for improving customer service and colleague experience, and related performance management process and tools.
">You will have the opportunity to perform operational and customer support tasks, provide excellent customer service, engage customers in conversations, and build relationships with them. You will also manage the schedule and daily operations of the teller line, make decisions and resolve issues related to daily operations of the teller line under direction of regional banking management.
">Key Responsibilities:
">- ">
- Lead and supervise risk and operations of teller functions">
- Provide feedback and present ideas for improving customer service and colleague experience">
- Perform operational and customer support tasks">
- Manage the schedule and daily operations of the teller line">
- Make decisions and resolve issues related to daily operations of the teller line">
- Leverage interpretation of applicable regulations, policy and procedure requirements, and audit and escalation procedures">
- Support customers and employees in resolving or escalating concerns or complaints">
- Collaborate and consult with branch employees, colleagues, and mid-level managers">
- Interact directly with customers">
- Coach, motivate, and develop a diverse team of direct reports to achieve full potential and meet established business objectives">
- Manage allocation of people and financial resources for branch operations">
- Mentor and guide talent development of direct reports and assist in hiring talent">
Qualifications:
">To be successful in this role, you will need 2+ years of experience assessing and meeting the needs of customers or helping with issue resolution, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education. You will also need leadership skills including the ability to build, develop, and motivate a diverse work team, as well as the ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues.
">Benefits:
">At Wells Fargo, we offer a competitive salary and benefits package, including health insurance, retirement savings plan, paid time off, and opportunities for career growth and professional development. We also offer a range of perks and discounts, such as free or reduced-cost financial services, employee assistance programs, and more.
">Salary Range:
">The estimated annual salary for this role is $70,000-$90,000 based on national averages for similar positions. This estimate may vary depending on location, experience, and other factors.
">Location:
">This position is located in Jasper, AL.
">About Us:
">Wells Fargo is committed to diversity, equity, and inclusion in the workplace. We welcome applications from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
">Contact Information:
">Please do not contact us via email or phone. Instead, apply online through our website.
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