Retail Store Director

5 days ago


Birmingham, Michigan, United States Brilliant Earth Full time

About Us

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Brilliant Earth, a leader in the e-commerce jewelry industry, is seeking an experienced Retail Store Director to join our team. This role will be based at our showroom location in Detroit - Birmingham, MI.

We're passionate about creating a more transparent, sustainable, and compassionate jewelry industry. Our mission-driven approach sets us apart from others, and we're looking for someone who shares our vision.

About the Role

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This is a full-time position, with a competitive estimated salary of $70,000 - $90,000 per year, depending on experience. As a Retail Store Director, you will be responsible for building and leading a high-performing team of Customer Experience Assistants, Jewelry Consultants, and Concierges. Your goal will be to drive sales growth, deliver exceptional customer service, and maintain a luxurious showroom environment.

Your primary responsibilities will include:
  • Recruiting, training, and developing your team members
  • Driving sales performance by coaching and mentoring team members
  • Maintaining a visually appealing showroom and office space
  • Providing excellent customer service and resolving any issues that may arise
  • Collaborating with our customer care team to ensure seamless customer experiences

What We Offer

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We offer a comprehensive benefits package, including health insurance, 401(k) matching, paid time off, parental leave, disability insurance, and life insurance. Additionally, you'll have access to career growth opportunities, training programs, and a generous employee discount on our jewelry products.

We're committed to diversity, equity, and inclusion, and we welcome applicants from diverse backgrounds. If you're a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply.

How to Apply

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Please submit your resume and cover letter, highlighting your relevant experience and qualifications. In your cover letter, tell us why you're interested in this role and how you can contribute to our mission. We look forward to hearing from you

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