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Cannabis Retail Specialist

2 months ago

Watertown, Massachusetts, United States Bud's Goods + Provisions Full time
Bud's Goods & Provisions

Part-Time Sales Associate: Availability Required for Evenings and Weekends

Essential Qualifications:

All applicants must be at least 21 years old and pass a thorough background screening.

Your Role in Our Success:
  • Welcome each visitor warmly, ensuring a smooth check-in process and executing transactions accurately using the POS system.
  • Possess an in-depth knowledge of our offerings to recommend cannabis and related products that meet the unique needs of each customer.
  • Educate customers about the different types of cannabis and infused products available.
  • Listen attentively to customers to deliver exceptional service.
  • Demonstrate a genuine passion for cannabis and a commitment to enhancing the well-being of our community.
  • Maintain a tidy, safe, and well-organized retail environment.
  • Assist with inventory management, including receiving, labeling, packaging, and restocking as necessary.
Key Skills:
  • Exceptional ability to create a welcoming and memorable customer experience.
  • Thorough understanding of compliance requirements to ensure adherence to local regulations and health standards.
  • Self-motivated and capable of prioritizing tasks effectively to maximize productivity.
  • Proficient in Microsoft Office and capable of troubleshooting basic technical issues.
  • Strong cash handling and mathematical skills with a keen attention to detail.
  • Customer-focused with excellent communication and interpersonal abilities.
  • Ability to connect with a diverse clientele and engage with the community.
  • Effective behavior management skills, maintaining composure under pressure.
  • Multilingual abilities are advantageous.
Responsibilities:
  • Dispense cannabis and related products in strict accordance with regulatory guidelines.
  • Become proficient in Metrc and adept at using a point of sale (POS) system for transactions.
  • Demonstrate extensive knowledge of cannabis products, including various consumption methods and storage requirements.
  • Handle cash transactions accurately, following established money handling protocols.
  • Provide engaging and efficient service to customers on the sales floor, ensuring a smooth flow of traffic.
  • Keep the sales area clean and organized at all times.
  • Assist with opening and closing procedures as required.
  • Monitor inventory levels and communicate needs to ensure product availability.
  • Perform additional tasks as assigned by the Retail Management team.
  • Maintain flexibility in scheduling to accommodate business needs, including morning, afternoon, evening, weekend, and holiday shifts.
  • Be prepared to stand for extended periods, up to 10 hours.
  • Bring at least 2 years of experience in a retail or hospitality environment.
  • Thrive in a fast-paced setting, managing guest flow effectively.
  • Stay vigilant regarding safety and security protocols.
  • Be adaptable to outdoor work in varying weather conditions as necessary.
  • All employees must be at least 21 years of age and successfully complete a comprehensive background check.
Overview:

The Sales Associate plays a crucial role in guiding customers through their retail experience while dispensing cannabis and related products. This position is responsible for ensuring compliance throughout the sales process and delivering an outstanding customer experience. The Sales Associate is supported by fellow team members and supervised by Assistant Retail Managers and the Retail Manager. They are vital in preventing sales to minors and maintaining product security.

The Sales Associate embodies a friendly and professional demeanor, using appropriate terminology for cannabis products. They possess a deep understanding of the product menu, enabling them to confidently address customer inquiries regarding strain lineage, usage instructions, effects, and sourcing. The Sales Associate represents the brand's values and acts as an ambassador both during and outside of work hours. They strive to create a welcoming atmosphere, ensuring that every customer leaves with a positive impression.

The Sales Associate follows all training and directives from management, adapting to procedural changes seamlessly. They are skilled in managing their assigned inventory and ensuring adequate stock levels for customers. This role requires a focus on accuracy in cash handling and a commitment to supporting the next shift for continued success.

Compensation is based on experience.