Residential Broadband Specialist
4 days ago
Cox Communications is seeking a skilled Residential Broadband Technician to join our team. As a key member of our technical operations team, you will be responsible for installing, disconnecting, and troubleshooting video, high-speed internet, telephony, and automation services for our residential customers.
Key Responsibilities:- Install and repair residential broadband services, ensuring high-quality connections and customer satisfaction.
- Drive company vehicles safely and efficiently between office, home, warehouse, and work sites.
- Monitor Cox's work enablement system for updates and communicate with the CommCenter for support and routing assistance.
- Interact with customers, educating them on services and products, and resolving any issues that may arise.
- Work under supervision, consulting with supervisors and other technicians as needed, to ensure high-quality service delivery.
- Participate in team meetings and attend job-related training to stay up-to-date on industry developments and company policies.
- High school diploma or equivalent, with less than 2 years of experience in a related field; post-high school education a plus.
- 18 years of age, with a valid state driver's license and a good driving record.
- Meet physical requirements and limitations for equipment and uniform use, including ladder weight limitations.
- Certifications and licenses, as required by state and municipal laws.
- Successfully meet and maintain background check requirements.
- One year of work experience in a comparable field, with a minimum of one year of direct customer service experience.
- PC and Windows software skills, with a stable work history and ability to work required shifts and overtime.
- 5+ years of experience in service installation and repair in multiple service provider and/or telecommunications environments.
- Spanish proficiency desirable in some locations.
Cox Communications offers a comprehensive benefits package, including health care insurance, retirement planning, and paid days off. We are an Equal Employment Opportunity employer, committed to diversity and inclusion in the workplace.
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Wireless Broadband Installation Specialist
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Residential Cleaning Specialist
4 days ago
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Leasing Property Specialist
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