Assistant General Manager

3 days ago

York, Pennsylvania, United States Trulieve Full time
Job Title: Assistant General Manager

At Trulieve, we are seeking a highly motivated and experienced Assistant General Manager to join our team. As a key member of our retail operations, you will be responsible for delivering exceptional customer experiences and driving sales results.

Key Responsibilities:
  • Assist the General Manager in planning and implementing strategies to drive service standards and positive sales results.
  • Responsible for department scheduling based on business needs.
  • Maintain an ultimate customer experience environment by leading and coaching teams to company service standards.
  • Oversee the daily operations of the store to ensure regulatory compliance and Trulieve's policies and procedures.
  • Partner with the General Manager to provide coaching, training, and development to the showroom team focused on company/service standards and accountability to meeting team-specific objectives.
  • Monitor Dispensary Associate interactions with customers and ensure proper verbiage is being used.
  • Responsible for handling and resolving patient issues and escalations.
  • Monitor queues in Waitly to ensure timely processing and identify opportunities by communicating with the team on issues, concerns, and updates.
  • Maintain knowledge of loss prevention policies and procedures.
  • Maintain strictest confidentiality in compliance with HIPAA guidelines.
  • Maintain good working relationships with other store operating areas as needed.
  • Perform any other tasks assigned by management.
Requirements:
  • Minimum of an associate degree is preferred.
  • Must be at least 21 years of age.
  • Must have prior cash handling experience.
  • Management experience, preferably in retail and/or customer service area, is a plus.
  • Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion.
  • Highly motivated, confident, high-energy; flexible and adaptable to changing priorities.
  • Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels.
  • Strong attention to detail; time-management, prioritization, and organizational skills.
  • Must possess the ability to train, develop, and evaluate a patient consultant team.
  • Must possess excellent people skills and be able to communicate effectively with others in both verbal and written form.
  • Must be computer literate.
  • Must possess the mental and physical capacities necessary to perform the job duties.
  • Must possess a valid driver's license and a clear driving record.
  • Must be able to pass a comprehensive background record check and drug screening.
Additional Minimum Qualifications:
  • Must be able to move intermittently throughout the workday.
  • Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure requirements of this position can be fully met.
  • Must function independently and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies.
  • Must be able to relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile people in the facility.
  • Must be able to push, pull, move, and/or lift a minimum of 25 pounds to a minimum height of 5 feet and be able to push, pull, move, and/or carry such weight a minimum distance of 50 feet, with or without mechanical assistance.
Work Schedule:

45+ hours weekly with flexible hours depending on store needs. Must be available to work evenings, weekends, and holidays.

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