Collections Specialist
2 days ago
Berlin Packaging is a leading supplier of rigid packaging and packaging components, with over $3 billion in revenue and a growth rate 5x faster than the overall packaging industry.
We are seeking a skilled Collections Specialist to join our team, responsible for managing collection activities for a portfolio of business units. The ideal candidate will have a strong understanding of customer processes and requirements, as well as excellent communication and negotiation skills.
Key Responsibilities:- Perform outbound collection calls in a professional manner, developing and improving customer relationships.
- Provide timely and appropriate feedback to incoming responses from automated collection communications.
- Communicate with internal and external customers to resolve disputed balances.
- Monitor customer performance relative to payment terms.
- Prepare monthly reports of past due accounts and other various reports as required.
- Respond to customer reference inquiries in a timely manner.
- Monitor customer accounts for signs of financial problems for escalation to management.
- Associate degree in business or finance or equivalent experience.
- Minimum 2 to 3 years of experience in a fast-paced B2B collections role.
- Interpersonal effectiveness, problem-solving, and basic negotiation skills required.
- Excellent organizational skills with attention to detail, ability to multi-task, and collaborate with others.
- Basic MS Office proficiency.
- Peoplesoft experience preferred.
Fast-paced corporate office environment with no travel required.
We believe in hiring smart, passionate people who are thirsty for knowledge and enthusiastic to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyway.
Berlin Packaging offers an outstanding compensation and benefits package, including the 1Berlin Shared Ownership Plan, profit sharing, 401(k) with company match, medical insurance, dental, vision, life insurance, short- and long-term disability, paid parental leave, health club reimbursement, tuition reimbursement, 529 college savings plan, employee assistance, smoking cessation program, pet insurance, employee discounts, employee referral program, and flexible spending accounts for transportation, medical, and dependent care expenses.
Berlin Packaging provides equal employment opportunities for all employees and applicants for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
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