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IT Support Specialist
2 months ago
The role involves diagnosing and addressing advanced technical challenges that have been escalated to Tier 2 and Tier 3 support levels.
Key Responsibilities:
- Troubleshoot and resolve complex hardware, software, and networking issues across various devices including laptops, PCs, thin clients, and mobile devices.
- Utilize ITSM ticketing and tracking systems to effectively manage and prioritize workload.
- Employ tools such as SCCM and Active Directory to identify, diagnose, and rectify technical problems.
- Provide support and training to end users on Microsoft Office applications, particularly Office 365 and Outlook.
Essential Skills:
- Technical support expertise
- Hardware and software troubleshooting
- Proficiency in Windows 10
- Strong problem-solving abilities
About TEKsystems:
TEKsystems is a leader in technology services and talent solutions, partnering with clients to leverage innovative ideas and solutions in a rapidly evolving landscape. With a workforce of 80,000 professionals, we collaborate with over 6,000 clients, including a significant portion of the Fortune 500, across North America, Europe, and Asia.
As a premier provider of Full-Stack Technology Services and Talent Services, we work alongside forward-thinking leaders to drive meaningful change. Our commitment to diversity and inclusion ensures that we consider all applications without regard to race, gender, age, or any other characteristic protected by law.
