Field Network Specialist
4 weeks ago
Strategic Systems is seeking a skilled Field Network Specialist to join our team. As a Field Network Specialist, you will be responsible for providing general IT support, running break-fix and IMAC calls, and supporting clients with various technology devices. This role requires a strong understanding of network infrastructure, including LAN, WAN, WLAN, and off-site data storage. You will also be responsible for setting up, installing, and maintaining wireless routers, as well as providing full-service consultant services for network infrastructure, cabling, and security access devices.
Key Responsibilities:
* Provide general IT support and run break-fix and IMAC calls
* Support clients with various technology devices, including printers, laptops, and servers
* Set up, install, and maintain wireless routers
* Provide full-service consultant services for network infrastructure, cabling, and security access devices
* Maintain good customer focus, meeting deadlines and service level agreements (SLA's)
Requirements:
* 3+ years of experience supporting desktops, laptops, and printers
* 3+ years of customer service experience
* Reliable transportation (reimbursed accordingly)
* Ability to work weekends, staggered or late shifts, possibly including evenings and/or weekends
* Personable and able to work with a wide range of users and environments
* Ability to lift up to 50lbs and work from a bent, crouched, or kneeled position
Preferred Qualifications:
* Smartphone with tethering/hot spot capabilities
* Laptop
* Basic hand tools
* Valid driver's license
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