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Customer Service Leader

2 months ago

Brandon, Vermont, United States Hannaford Supermarkets Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Leader to join our team at Hannaford Supermarkets. As a key member of our store management team, you will be responsible for providing exceptional customer service, leading front-end and service desk/kiosk associates, and ensuring a positive shopping experience for our customers.

Key Responsibilities
  • Observe and follow all company policies and procedures to ensure a safe and efficient work environment.
  • Maintain a neat and well-groomed personal appearance at all times and adhere to company personal appearance policy.
  • Assign tasks to front-end and service desk/kiosk associates during idle periods to maximize productivity and customer satisfaction.
  • Assist with special projects and perform other functions as assigned by supervision.
  • Support and comply with all company safety standards, including reporting any needed equipment repairs or maintenance work.
  • Secure front-end change drawer at all times when leaving it unattended and protect company assets.
  • Maintain general housekeeping and sanitation standards in compliance with store policy and state and local health regulations.
  • Perform cashier and/or bagging functions as needed.
  • Perform service desk/kiosk and bookkeeper functions as trained.
Requirements
  • Effective communication and customer service skills.
  • Must meet minimum age requirements to perform specific job functions (18 years of age).
  • Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
  • Demonstrated ability to perform the technical requirements of cashier and service desk/kiosk.
Preferred Requirements
  • Promote customer goodwill by providing high standards in customer service and resolving issues quickly and courteously.
  • Maintain effective work schedules for front-end and service desk/kiosk associates to meet business traffic requirements and minimize customer inconvenience.
  • Handle cash pickups and change orders as requested and log as required.
  • Verify all customer IDs presented and observe store policies pertaining to the acceptance of checks and the sale of tobacco/alcoholic beverages.
  • Provide customers and associates with hassle-free refunds while applying all applicable guarantees.
  • Supervise performance of all duties and responsibilities of all front-end and service desk/kiosk associates as assigned by Manager of Customer Service.
  • Treat all associates with fairness, dignity, and respect, providing recognition of accomplishments and constructive counseling when necessary.
Equal Opportunity Employer

Hannaford Supermarkets is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.