Customer Service Representative

2 weeks ago


Brandon, Vermont, United States Bar Harbor Bank & Trust Full time
Job Title: Floating Customer Service Representative

Bar Harbor Bank & Trust is seeking a highly skilled and customer-focused individual to fill a full-time Floating Customer Service Representative role in our Brandon, Vermont branch, with the opportunity to cover other locations as needed.

About the Role:

As the first point of contact for our customers, the Customer Service Representative plays a critical role in Bar Harbor Bank & Trust's success. This position requires a strong understanding of customer needs and the ability to provide exceptional service, building trusted relationships and driving business growth.

Key Responsibilities:
  • Assist customers in identifying their financial needs and provide recommendations for additional products and services.
  • Recognize and seize opportunities to make referrals for loans, trusts, investments, insurance, and other exceptional services offered by the bank.
  • Gain an understanding of the banking industry and contribute to meeting branch goals in various categories, including deposits and loans.
  • Build trusting relationships with individuals in the communities we serve.
  • Be an active participant in, and advocate for, community growth and prosperity.
  • Process transactions for customers in a prompt, efficient, courteous, and professional manner.
  • Provide exceptional customer service, resolve inquiries, and follow through with customers.
Requirements:

We are seeking an individual with an interest and experience in customer service and a working knowledge of Windows. This role focuses on obtaining general banking knowledge and mastering routine transactions, including account opening.

What We Offer:

Bar Harbor Bank & Trust offers a competitive compensation package, referral incentives, an employee stock purchase plan, medical/dental/vision/life insurance plans, paid holidays, 401(k) plan, paid vacation and sick time, a wellness program, continuing education benefits, and more.

We are an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.



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