IT Support Specialist
1 week ago
Trexon is a forward-thinking organization dedicated to providing top-notch IT services. We're committed to fostering an environment of innovation and excellence.
Job SummaryWe're seeking an experienced IT Support Specialist to join our team. This role will be responsible for delivering exceptional technical support and maintaining the highest standards of customer satisfaction.
Key Responsibilities:- Technical Support: Provide prompt, effective, and courteous technical assistance to employees across all levels.
- Hardware and Software Management: Install, configure, test, maintain, monitor, and troubleshoot endpoint devices and network infrastructure.
- Documentation and Knowledge Sharing: Develop and publish internal documentation to enable self-support and knowledge sharing among team members.
- Strategic Planning: Assist in developing long-term strategies and capacity planning for meeting future hardware and organizational technology needs.
- Experience: 3-6 years of experience in a desktop support role.
- Skills: Windows 10 and Windows 11 configurations and support experience on multiple hardware platforms, Microsoft 365, Jira Service Management, Confluence Documentation, Active Directory, OneDrive, and SharePoint.
- Education: Bachelor's degree in Computer Science or related field preferred.
The estimated annual salary for this position is $65,000-$80,000, depending on location and experience. Trexon offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
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