Customer Intake Associate

1 month ago


Sens, Bourgogne-Franche-Comté, United States AYR Wellness Full time
Job Title: Customer Intake Associate

A career opportunity has arisen at AYR Wellness, a leading cannabis company, for a Customer Intake Associate to join our team.

About the Role:

This is an exciting opportunity to work in a dynamic and growing industry, providing exceptional customer service to patients and customers. As a Customer Intake Associate, you will be the first point of contact for our dispensaries, setting the tone for a positive and welcoming experience.

Key Responsibilities:
  • Provide outstanding customer service, ensuring a warm and welcoming experience for patients and customers.
  • Process patient and customer information, validating identification and entering data into our POS system.
  • Manage front desk responsibilities, including answering phones, emails, and checking-in patients.
  • Provide clear explanations of services and products to new patients and customers.
  • Stay up-to-date with cannabis products and services, and be willing to learn and adapt.
  • Manage visitor access and liaise with other departments on security needs.
Requirements:
  • Must be able to pass background checks and meet age requirements as outlined by state cannabis agency.
  • Able to accommodate varied shifts, weekends, and holidays.
  • Maintain regular and punctual attendance.
  • Excellent communication and customer service skills.
  • Prior experience in a retail or customer service environment is preferred.
What We Offer:

AYR Wellness is committed to creating a positive and inclusive work environment, where employees can grow and thrive. As a Customer Intake Associate, you will have the opportunity to work with a talented team, learn about the cannabis industry, and develop your skills in customer service and communication.

We are an equal opportunity employer, celebrating the uniqueness of each employee and supporting their individual journey in finding their genius and pursuing their passion.


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