Customer Service Associate
4 weeks ago
Williams-Sonoma Inc. is seeking a skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, addressing their inquiries and concerns, and ensuring a seamless shopping experience.
Key Responsibilities:
- Address customer questions and concerns regarding product and delivery information
- Provide product information, review alternative solutions if an item is out of stock and place orders for the customer
- Successfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc., guidelines
- Check inventory, process returns, issue replacements and credits for damaged or defective merchandise
- Perform other duties as assigned
Requirements:
- High School diploma or GED
- 1 - 2 years previous customer service experience
- Experience in a performance-based or metric-driven environment
- Strong ability to communicate both verbally and written with capable data entry skills
What We Offer:
- 40% Discount on most merchandise
- Fun contests / rewards and recognition programs
- 401k options
- Paid Training
- Internal conversion and promotional opportunities
- Pay = $17.00/hr
Why Work with Us:
At Williams-Sonoma, we value our employees and offer a supportive and dynamic work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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