Customer Service Associate

4 weeks ago


Sens, Bourgogne-Franche-Comté, United States Williams-Sonoma Full time

Williams-Sonoma Inc. is seeking a skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, addressing their inquiries and concerns, and ensuring a seamless shopping experience.

Key Responsibilities:

  • Address customer questions and concerns regarding product and delivery information
  • Provide product information, review alternative solutions if an item is out of stock and place orders for the customer
  • Successfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc., guidelines
  • Check inventory, process returns, issue replacements and credits for damaged or defective merchandise
  • Perform other duties as assigned

Requirements:

  • High School diploma or GED
  • 1 - 2 years previous customer service experience
  • Experience in a performance-based or metric-driven environment
  • Strong ability to communicate both verbally and written with capable data entry skills

What We Offer:

  • 40% Discount on most merchandise
  • Fun contests / rewards and recognition programs
  • 401k options
  • Paid Training
  • Internal conversion and promotional opportunities
  • Pay = $17.00/hr

Why Work with Us:

At Williams-Sonoma, we value our employees and offer a supportive and dynamic work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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