Intake Specialist I
3 weeks ago
At FreedomCare, we are dedicated to providing exceptional care and support to our patients and caregivers. As an Intake Specialist, you will play a vital role in ensuring that our customers receive the level of care and attention they deserve.
Key Responsibilities:- Work closely with patients and caregivers to educate them on the application and enrollment process.
- Provide necessary documentation and requirements to ensure services are authorized in a timely manner.
- Collaborate with other medical providers to ensure all documentation is in compliance.
- Provide high-level customer service through one-call resolution, demonstrating our values of care and compassion.
- Meet monthly performance metrics of starting patients on care and call handling.
- Experience in high-volume inbound and outbound call environments.
- Motivated to help patients/caregivers with a drive to exceed open case targets and metrics.
- Excellent written and verbal skills, with the ability to comfortably resolve issues over the telephone.
- Computer proficiency, with strong typing skills and the ability to leverage technology to identify, research, and solve customer issues.
- Keen attention to detail, metrics-driven, and excellent time management skills.
We are committed to providing a best-in-class employee experience, with competitive compensation, medical benefits, retirement plans, wellness programs, and ongoing learning opportunities to grow your career. Our inclusive environment celebrates diversity and values your voice, relationships, and meaningful work that has a positive impact on others.
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