Customer Service Representative

4 weeks ago


Sens, Bourgogne-Franche-Comté, United States AYR Wellness Full time
Job Summary

The Intake position is the initial point of contact for our Dispensaries, setting the tone for a positive and welcoming experience for patients and customers. This role requires strong customer service skills, a great attitude, and a stellar work ethic.

Key Responsibilities
  • Provide exceptional customer service while interacting with patients and customers on-site and over the phone.
  • Process patients and customers by validating identification and entering information into our POS system.
  • Operate front desk responsibilities such as answering phones, emails, checking-in patients, and updating patient files.
  • Provide new patients/customers with a brief explanation of services.
  • Become well-educated with all cannabis products offered and/or be willing to learn.
  • Manage all visitor access of vendors, contractors, etc., partnered with Store Manager or Assistant Manager.
  • Act as the liaison to all departments on security needs.
Requirements
  • Must stay current and adhere to all policies and regulations of the state cannabis agency.
  • Must meet age requirement as outlined by state cannabis agency.
  • Able to pass all background checks as required by state cannabis agency.
  • Able to accommodate scheduling that may include varied shifts, weekends, and holidays.
  • Maintain regular and punctual attendance.
  • Must be able to communicate effectively with customers/caregivers and team members.
  • Prior customer service experience in a hospitality, pharmacy, customer services, or retail environment.
  • Works in a timely manner and strives to increase productivity.
  • Demonstrated oral and written communication capabilities.
Competencies
  • Customer Obsessed: Dedicated to creating a remarkable experience for both internal and external customers.
  • Relationship Building: Viewed as a truthful individual who shares authentic and constructive feedback in a respectful manner.
  • Results Oriented: Empowered with the knowledge of their potential, this person learns quickly when facing new problems.
  • Functional/Technical Skill: Possesses functional and technical knowledge and skills to perform at a high level of accomplishment.

At AYR Wellness, our vision is to be a force for good in all we do and to bring lasting positive change to our communities, our industry, and our world. We are proud to be an equal opportunity employer that celebrates the uniqueness of each employee and supports their individual journey in finding their genius and pursuing their passion.



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