Customer Service Representative

4 days ago


Brevard, North Carolina, United States Sherwin-Williams Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with our wholesale and retail customers, and driving sales growth.

Key Responsibilities
  • Customer Service: Ensure high levels of customer satisfaction through excellent sales service, respond to customer inquiries, and resolve any customer concerns in a timely and professional manner.
  • Sales and Merchandising: Assist customers in person and over the phone by determining their needs and presenting appropriate products and services, process sales transactions accurately and consistently with policies and procedures, and maintain precise work order files and formulas.
  • Relationship Building: Build productive trust relationships with wholesale and retail customers, identify opportunities to increase sales and customer satisfaction, and suggest ways to improve sales and customer experience.
  • Inventory Management: Maintain in-stock and presentable condition assigned areas, comply with inventory control procedures, and ensure accurate and efficient inventory management.
Requirements
  • Education: High school diploma or equivalent required, associate's or bachelor's degree in a related field preferred.
  • Experience: At least one year of experience working in a delivery, retail, or customer service position, with a strong background in sales and customer service.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and strong problem-solving and analytical skills.
  • Language: Bilingual in English and Spanish required.
What We Offer
  • Competitive Compensation: Competitive hourly salary and opportunities for advancement.
  • Benefits: Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) plan, and paid time off.
  • Training and Development: Ongoing training and development opportunities to help you grow and succeed in your career.


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