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Bilingual Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Bilingual Customer Service Specialist to join our team at The Sherwin-Williams Company. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth.
Key Responsibilities- Customer Service: Ensure high levels of customer satisfaction through excellent sales service, assist customers in person and over the phone, and resolve any customer concerns in a timely and professional manner.
- Sales: Meet and exceed sales goals on a monthly, quarterly, and yearly basis by presenting appropriate products and services to customers, processing sales transactions accurately, and following up with customers to ensure satisfaction.
- Product Knowledge: Remain knowledgeable on products offered, including paint and paint-related products, and discuss available options with customers to meet their needs.
- Inventory Management: Maintain in-stock and presentable condition assigned areas, including shelves and displays, and comply with inventory control procedures.
- Teamwork: Collaborate with colleagues to achieve sales goals, share knowledge and best practices, and contribute to a positive and productive work environment.
- Age: Must be at least eighteen (18) years of age.
- Language Skills: Must be able to read, write, comprehend, and communicate in English and Spanish.
- Physical Demands: Must be able to retrieve material from shelves and floor stacks, lift and carry up to 50 lbs. frequently, and up to 70 lbs. on occasion.
- Availability: Must be willing to work all scheduled hours, including evenings and weekends.
- Driver's License: Have a valid, unrestricted Driver's License.
- Education: Have at least a High School diploma or GED.
- Experience: Have at least one (1) year experience working in a delivery, retail, or customer service position, and previous work experience selling paint and paint-related products.
