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Service Advisor Professional

2 months ago

Indianapolis, Indiana, United States Ed Martin Acura Full time
Job Overview

Ed Martin Acura is seeking a skilled Service Advisor to join our team. As a Service Advisor, you will be the primary point of contact between our Service Department and customers, responsible for delivering exceptional customer experiences.

Key Responsibilities
  • Meet and greet customers, obtaining necessary information and vehicle details
  • Clearly communicate vehicle symptoms and recommended maintenance to customers
  • Determine and recommend maintenance based on vehicle age, mileage, and history
  • Prepare accurate estimates of labor and parts costs
  • Establish follow-up times and monitor vehicle progress throughout the day
  • Verify final invoices and explain completed work to customers
Requirements
  • Proven track record of achieving exceptional customer satisfaction
  • Prior experience as a Service Advisor, Assistant Lane Manager, or Service Consultant
  • Desire for a long-term career with a growing organization
  • Personal and professional integrity
  • Proficiency in computer skills and willingness to learn new programs
Benefits
  • PTO up to 20 days
  • 401k match
  • Paid Training and ongoing development
  • Medical, Dental, Vision Insurance
  • Life Insurance
  • Flexible Work Schedules
  • Employee discounts on products & services
  • Growth opportunities
  • Health/Wellness