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Patient Service Representative

2 months ago

Columbus, Ohio, United States Central Ohio Primary Care Full time
Job Title: Patient Service Representative

Central Ohio Primary Care is seeking a highly skilled Patient Service Representative to join our team at our Radiology-Olentangy office in Columbus, OH.

Job Summary:

This is a full-time role working first shift hours Monday-Friday, 7a-3:30p or 7:30a-4p. As a Patient Service Representative, you will be the key point of contact for patients and provide a positive customer service experience from start to finish during their visit.

Key Responsibilities:
  • Ensure patients have a positive experience during their visit, whether in-person, telehealth, or over the phone.
  • Communicate regularly with clinical staff to ensure patients and office needs are met.
  • Greet patients and complete established check-in procedures upon arrival.
  • Collect copays, deductibles, and/or outstanding balances.
  • Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner.
  • Complete clerical tasks, including data entry, filing, scanning, and general support to all office personnel.
Requirements:
  • High School diploma or GED.
  • Excellent interpersonal and verbal communication skills.
  • Strong organizational and written communication skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Knowledge of HIPAA guidelines and understanding of patient privacy.
Preferred Qualifications:
  • 1 year of administrative experience in a healthcare-related setting.

We offer a competitive salary and benefits package. If you are a motivated and detail-oriented individual who is passionate about providing exceptional patient care, please submit your application.