Vehicle Service Consultant

2 weeks ago


Brentwood, Tennessee, United States Lexus of Nashville Full time
Job Overview

Lexus of Nashville is seeking to enhance its workforce with a dedicated Service Consultant. This role is pivotal in driving vehicle repair service sales and acting as the primary point of contact between customers and the dealership regarding all service-related activities.

EMPLOYEE BENEFITS:

  • Comprehensive health and dental insurance coverage
  • Closed on Sundays and all major holidays
  • Generous paid vacation policy
  • Professional training programs provided
  • Vehicle reimbursement options available
  • Retirement savings match program
  • Holiday savings program

Key Responsibilities

  • Promote appropriate repairs and services based on customer needs.
  • Verify warranty and service contract details by reviewing documentation and explaining coverage.
  • Coordinate service appointments, gathering customer and vehicle information in advance when feasible.
  • Communicate any issues or concerns to service technicians for further evaluation.
  • Prepare repair orders by documenting symptoms, issues, and necessary repairs; securing customer approvals and entering data into the service management system.
  • Review service history and suggest additional maintenance as needed.
  • Advise customers on vehicle care and the importance of adhering to manufacturer maintenance guidelines.
  • Assign repair orders to technicians, ensuring optimal service delivery and efficiency.
  • Monitor repair progress throughout the day, updating customers on any changes to estimates or timelines, and obtaining necessary authorizations for additional work.
  • Review completed repair orders to confirm all work is finished and that any additional tasks are documented. Close repair orders as necessary.
  • Explain completed services and associated costs to customers.
  • Maintain high standards of customer satisfaction.
  • Organize work orders with the team to maximize productivity and customer satisfaction.
  • Uphold a professional appearance at all times.
  • Perform other related duties as assigned.

Qualifications

  • Minimum age of 19 years.
  • High school diploma or equivalent required.
  • Basic understanding of automotive mechanics.
  • Strong customer service skills with the ability to effectively address customer inquiries.
  • Excellent verbal and written communication skills with a keen attention to detail.
  • Proficient in computer use; experience with Reynolds and Reynolds is advantageous.
  • Team-oriented with a commitment to customer satisfaction.
  • Energetic and friendly demeanor with a willingness to exceed expectations.
  • High school diploma or GED preferred.
  • All candidates must be able to pass pre-employment assessments, including background checks, motor vehicle records, drug testing, credit history, and possess a valid driver's license.
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