Experience Director

3 weeks ago


Houston, Texas, United States Color Factory LLC Full time
About the Role

We are seeking a highly skilled and experienced Experience Manager to join our team at Color Factory LLC.

As a key member of our experience team, you will be responsible for overseeing all aspects of the guest experience, ensuring that every visitor has a welcoming, inclusive, and joyful experience.

Key responsibilities include:

  • Empowering the experience team to deliver exceptional guest experiences through coaching and team development
  • Overseeing experience-related Areas of Responsibility (AORs)
  • Serving as onsite point of contact for guest events
  • Partnering with onsite leaders and corporate partners to cultivate a happy, healthy, and productive staff culture

We are looking for a candidate who is passionate about creating memorable experiences for our guests and has a proven track record of successfully managing and leading teams in environments where customer interaction is a key component.

Key qualifications include:

  • Demonstrated history of successfully managing and leading teams in environments where customer interaction is a key component
  • Experience in planning and executing events, serving as the primary point of contact, and ensuring all aspects of the event run smoothly
  • Ability to communicate clearly and empathetically with both guests and team members, ensuring a positive and inclusive atmosphere

We are an Equal Employment Opportunity Employer and welcome applications from diverse candidates.



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