North America Operations Director

4 weeks ago

Denver, Colorado, United States Rinami Full time

About Us

Rinami Incorporated is a leading provider of ICT services, delivering consulting services to asset-intensive businesses. With extensive expertise in integrated applications and ERP software, we have expanded our operations to meet the growing demand in North America.

Job Summary

We are seeking a seasoned leader to serve as our Vice President of North America Operations. This strategic role will oversee the management and execution of our North American operations, ensuring the organization's success in meeting customer needs and financial targets.

Key Responsibilities

Account Management

  • Client Relationships: Develop and maintain strong relationships with key decision-makers within the existing customer base to ensure continued satisfaction, loyalty, and long-term engagement.
  • Customer Success: Act as an escalation point for customer concerns and ensure quick resolution of issues to maintain high levels of satisfaction.
  • Growth within Accounts: Identify opportunities for upselling and cross-selling Rinami services, expanding Rinami's footprint within established accounts.

Project Delivery and Resource Management

  • Project Oversight: Oversee all project activities across North America, ensuring projects are delivered on time, within scope, and to budget.
  • Resource Allocation: Allocate resources effectively to ensure that project teams are adequately supported and can meet client expectations.
  • Quality Control: Implement and enforce rigorous project management standards and best practices to ensure high-quality deliverables and strong client outcomes.

Sales Pipeline and Lead Management

  • Sales Strategy: Oversee the North American sales pipeline, ensuring alignment with Rinami's overall business objectives.
  • Pipeline Development: Work closely with the marketing team to build and manage a pipeline of potential new business, coordinating lead generation and qualification efforts.
  • Sales Forecasting and Reporting: Track sales metrics, forecasting revenue growth opportunities, and preparing regular reports for executive leadership on sales progress and pipeline health.

Financial Oversight and P&L Management

  • Financial Oversight: Oversee all aspects of the P&L for Rinami's US business, ensuring financial targets are met and resources are allocated to maximize profitability.
  • Budgeting and Forecasting: Lead quarterly revenue forecasting efforts, working closely with finance to develop and maintain accurate financial projections and meet revenue targets.
  • Cost Management: Monitor and manage expenses, ensuring all costs align with budget constraints, and identify opportunities for cost reduction where feasible.

Qualifications and Skills

  • Experience: 10+ years of experience in operations, account management, or project management, with at least 5 years in a leadership role in the IT or software industry.
  • Education: Bachelor's degree in business, IT Management, or a related field; master's degree preferred.
  • Skills: Proven expertise in managing high-level client relationships, resource allocation, financial forecasting, and driving team success.
  • Competencies: Strong leadership, strategic thinking, and decision-making skills, with a focus on achieving and surpassing operational goals.

Salary Range

$180,000 - $220,000 per year, depending on experience and qualifications.

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