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Client Relations Specialist

2 months ago


Renton, Washington, United States Pool Company Full time
Position Overview:

The Customer Engagement Associate plays a crucial role in assisting our clients to establish, manage, and enhance their successful landscaping ventures. This position involves sharing valuable product insights, offering recommendations to boost profitability, and delivering outstanding service with a consistently positive demeanor. As the primary contact for our clients, this role encompasses in-person interactions, phone inquiries, and order fulfillment.

Key Responsibilities:
  • Warmly welcomes both walk-in and phone clients, actively listening to their needs and challenges.
  • Considers clients as partners by suggesting product solutions, upselling opportunities, and complementary items that facilitate their work and increase profitability.
  • Collaborates with colleagues and leverages all available resources to communicate the value of our offerings and ensure the best possible service and experience for clients.
  • Processes sales orders and assists clients in selecting and loading products.
  • Conducts follow-up communications with potential and existing clients to introduce new opportunities and solicit further business.
  • Addresses client complaints with professionalism and expediency.
  • Maintains a tidy, organized, and well-stocked service center.
  • Assists with receiving, shipping, and general warehouse tasks.
  • Performs additional duties as assigned.
Qualifications:
  • Strong commitment to customer service.
  • Self-driven and detail-oriented individual.
  • Thrives in a dynamic environment focused on meeting the urgent needs of business clients.
  • Ability to comprehend information and communicate effectively in both spoken and written forms, asking pertinent questions and employing critical thinking to solve problems.
  • A reliable and cooperative team player.
  • Proficient in computer usage and record-keeping, with a willingness to learn new systems and technologies.
  • Capable of frequently lifting and moving items weighing up to 20 pounds, and occasionally up to 75 pounds.
  • Must possess or be willing to obtain forklift certification.
  • Must be at least 18 years old to apply.
Preferred Qualifications:
  • High school diploma or GED.
  • Bilingual (English/Spanish) is advantageous.
  • Experience in irrigation and knowledge of other landscaping products is beneficial.
About the Company:

Horizon Distributors, Inc. is a subsidiary of POOLCORP, the largest publicly traded distributor of swimming pool, landscaping, and outdoor living products, employing over 6,000 individuals across more than 420 sales centers globally. With 70 sales centers in the U.S., Horizon specializes in distributing landscape and irrigation products, catering to the needs of professional landscape contractors. With over 60 years of industry expertise, Horizon combines the convenience and purchasing power of a national distributor with the personalized service of a local business.

Why Choose Horizon?

At Horizon, our employees are our top priority, and we offer numerous reasons to consider a career with us:

Career Development: We provide ample opportunities for career advancement and training. Our continuous learning programs include local training sessions, virtual courses, classroom instruction, and tuition reimbursement.

Comprehensive Benefits: Our benefits package includes medical, dental, vision, and life insurance; a 401(k) plan with company matching; an employee stock purchase program; and various employee assistance programs.

Supportive Work Environment: Our success is driven by our exceptional team. At Horizon, you will collaborate with talented individuals in a stable setting, with predictable hours and opportunities for overtime and rewards based on performance.

Horizon Distributors, Inc. is an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace. We value unique perspectives and experiences, ensuring that our hiring and promotion practices are based solely on qualifications.

Our comprehensive benefits program is designed to meet the needs of our employees and their families, helping them build a secure future while promoting a healthy lifestyle.