RV Customer Service Specialist
2 months ago
Are you passionate about recreational vehicles and enjoy working with people? Cold Springs RV is seeking a dedicated individual to join our team as an RV Customer Service Specialist. We are looking for a skilled communicator who possesses a professional attitude and a strong work ethic. Your role will involve welcoming customers, scheduling service appointments, and serving as a liaison between clients and our service technicians. The perfect candidate will have a meticulous approach and a commitment to follow-through.
Key Responsibilities:- Greet customers in a friendly and professional manner
- Actively listen to customer concerns and relay repair requirements to technicians
- Suggest additional services with tact and professionalism
- Provide precise estimates for repair costs
- Follow dealership guidelines for vehicle maintenance
- Keep customers informed about the status of their repairs
- Promote and manage extended warranty options
- Ensure the quality and timely completion of repairs
- Notify customers when their vehicles are ready for collection
- Discuss repair details and costs with clients
- Address minor customer inquiries and concerns
- Report any issues to the Service Manager
- Maintain high levels of Customer Satisfaction Index (CSI) scores
Compensation will be based on experience and includes performance-related incentives.
Qualifications:A high school diploma or equivalent is required. While prior experience in a service-oriented role is preferred, it is not mandatory.
Benefits:- Health, Dental, and Vision Insurance
- 401K Matching
- Employee Discounts
- AFLAC Insurance Products
- Paid Time Off
- Special Leave for Birthdays
As a family-owned dealership established in 1978, we pride ourselves on creating a supportive work environment and offering career growth opportunities for our team members.
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