RV Customer Service Specialist

2 months ago


Weare, New Hampshire, United States Cold Springs RV Full time
Become a Part of Our Team as an RV Customer Service Specialist

Are you passionate about recreational vehicles and enjoy working with people? Cold Springs RV is seeking a dedicated individual to join our team as an RV Customer Service Specialist. We are looking for a skilled communicator who possesses a professional attitude and a strong work ethic. Your role will involve welcoming customers, scheduling service appointments, and serving as a liaison between clients and our service technicians. The perfect candidate will have a meticulous approach and a commitment to follow-through.

Key Responsibilities:
  • Greet customers in a friendly and professional manner
  • Actively listen to customer concerns and relay repair requirements to technicians
  • Suggest additional services with tact and professionalism
  • Provide precise estimates for repair costs
  • Follow dealership guidelines for vehicle maintenance
  • Keep customers informed about the status of their repairs
  • Promote and manage extended warranty options
  • Ensure the quality and timely completion of repairs
  • Notify customers when their vehicles are ready for collection
  • Discuss repair details and costs with clients
  • Address minor customer inquiries and concerns
  • Report any issues to the Service Manager
  • Maintain high levels of Customer Satisfaction Index (CSI) scores
Compensation:

Compensation will be based on experience and includes performance-related incentives.

Qualifications:

A high school diploma or equivalent is required. While prior experience in a service-oriented role is preferred, it is not mandatory.

Benefits:
  • Health, Dental, and Vision Insurance
  • 401K Matching
  • Employee Discounts
  • AFLAC Insurance Products
  • Paid Time Off
  • Special Leave for Birthdays
About Cold Springs RV:

As a family-owned dealership established in 1978, we pride ourselves on creating a supportive work environment and offering career growth opportunities for our team members.


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