Field Service Operations Manager

1 week ago


Houston, Texas, United States Reddy Ice Full time
Job Title: Field Service Manager

Job Summary:

We are seeking a highly skilled and experienced Field Service Manager to oversee the installation, maintenance, and repair of our field refrigeration equipment at customer retail locations across the Houston market.

Key Responsibilities:

  • Manage a team of supervisors, refrigeration technicians, and other support staff to ensure seamless service delivery
  • Oversee scheduling, dispatching, and compliance with safety protocols
  • Develop and implement metrics and KPIs to measure performance and drive improvement
  • Collaborate with market leadership to ensure customer satisfaction and regulatory compliance
  • Manage budgets, inventory, and parts procurement to optimize cost center performance

Requirements:

  • Minimum 5 years of management experience with a proven track record of success
  • Valid driver's license and good driving record
  • High School Diploma or GED required; higher education preferred
  • Experience in refrigeration and EPA certification a plus

About Us:

Reddy Ice is a leading brand in ice production and manufacturing, committed to delivering exceptional service and quality products to our nationwide customer base.

What We Offer:

A competitive salary, full benefits package, and a company-matching 401(k) plan make this a rewarding career opportunity.



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