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Field Service Manager

2 months ago


Houston, Texas, United States Smart Care Equipment Solutions Full time
About the Role

We are seeking a highly skilled and experienced Field Service Manager to join our team at Smart Care Equipment Solutions. As a key member of our operations team, you will be responsible for driving customer relationships and delivering local market achievement against our financial objectives.

Key Responsibilities
  • Full P&L responsibility for your market
  • Achieve targeted sales, productivity, utilization, and profit goals
  • Grow and retain market share through management and delivery of premier customer service and sales initiatives
  • Significant face-to-face time with customers; building relationships and driving customer retention
  • Works directly with the technicians, providing one-on-one coaching to improve their skills and abilities, as well as adherence to company policies, procedures, and objectives
  • Conducts "ride along" fieldwork focusing on technical competencies, safety, and service
  • Utilize local sourcing and recruiting to identify candidates for future technician openings
Requirements
  • High School diploma or equivalent
  • 5 or more years of management/supervisory experience in a service related industry
  • 2 or more years of previous P&L ownership and responsibility
  • 3 or more years of customer relationship development and management experience
  • Willingness to travel within the market spending significant time with current and potential customers
  • Valid driver's license and acceptable motor vehicle record (2 year history)
  • Immigration sponsorship not available for this role
Preferred Qualifications
  • Associate or Bachelors' Degree
  • Previous business to business sales experience
  • Multi-unit restaurant management or technical field operations management experience
  • Excellent communication skills
  • Demonstrated problem solving and decision-making skills in a fast-paced environment
  • Demonstrated selection, hiring, and team development skills
  • Strong organization, prioritization and follow-up skills
  • Ability to work independently with minimal direct supervision
  • PC skills including MS Office and ability to quickly learn new applications
About Smart Care Equipment Solutions

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.