Clinical Support Specialist

2 weeks ago

Mount Pleasant, Michigan, United States Excela Health Full time
Job Overview

The Clinical Support Specialist plays a crucial role in delivering both direct and indirect patient care under the supervision of registered nursing staff.

Key Responsibilities

  • Provide patient care in alignment with healthcare facility policies, procedures, and established standards.
  • Assist with various patient care requirements and support patients in their daily activities.
  • Respond promptly to patient and family inquiries and requests.
  • Collect, document, and relay ongoing patient care information as instructed.
  • Monitor and record patient intake and output, including any necessary weight measurements.
  • Acquire necessary patient care equipment as needed.
  • Facilitate patient transportation as required.
  • May perform tasks such as obtaining vital signs, applying therapeutic devices, and conducting basic medical tests.
  • Conduct regular rounds to address patient needs and ensure a conducive physical environment.
  • Engage in educational activities to promote health and self-care among patients.
  • Report patient readiness for learning to nursing staff.
  • Foster collaborative relationships with healthcare team members to achieve optimal patient outcomes.
  • Communicate relevant patient information during shift changes and transfers.
  • Participate in quality improvement initiatives aimed at enhancing patient care and service delivery.
  • Assist in data collection for performance assessments.
  • Suggest improvements for performance enhancement.
  • Exhibit leadership qualities by embodying the responsibilities of the Clinical Support Specialist role.
  • Demonstrate problem-solving abilities and seek guidance from supervisors when necessary.
  • Act as a mentor for new staff and students.
  • Support cost management within the department.
  • Ensure compliance with regulatory standards and assist in preparation for inspections.
  • Follow infection control protocols to minimize infection risks.
  • Help maintain adequate supplies within the assigned unit.
  • Monitor the expiration of sterile supplies and replace as necessary.
  • Uphold patient safety in accordance with hospital policies.
  • Verify patient identity before administering care.
  • Participate in emergency response activities as required.
  • Maintain a safe and clean environment for all stakeholders.
  • Ensure proper handling and delivery of specimens to relevant departments.
  • Support the judicious use of restraints in line with established guidelines.
  • Perform additional duties as assigned.

Required Qualifications

  • High School Diploma or equivalent.
  • Completion of a Nurse Aide or similar training program.
  • Strong judgment and problem-solving skills, along with effective communication abilities.
  • Capability to convey complex information to diverse audiences.

Preferred Qualifications

  • Certification as a Nurse Aide.
  • Experience in patient care settings.
  • Proficiency in computer applications, phlebotomy, and EKG procedures.
  • Current nursing students with clinical exposure.

Certifications and Clearances

  • Current Basic Life Support (BLS) certification required.
  • Refresher training may be necessary for those out of acute care settings for an extended period.
  • Compliance with background checks as per regulatory requirements.

Supervisory Responsibilities

  • This role does not involve direct supervisory duties but includes mentoring responsibilities.

Work Schedule

  • Work hours will be determined based on operational needs, including potential shift rotations.
  • Local travel between facilities may be required.

Commitment to Excellence

  • Actively supports a culture of continuous improvement by embracing LEAN principles and seeking process enhancements.

Equal Opportunity Employer

  • Excela Health is committed to providing equal employment opportunities and prohibits discrimination of any kind.

Work Environment

Compliance with health and safety guidelines is mandatory, including the use of personal protective equipment as required.

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