IT Support Specialist
6 days ago
IT Support Specialist Job Description
**Job Summary:**
We are seeking a skilled IT Support Specialist to join our team at LanceSoft. As a key member of our IT department, you will provide top-notch technical support to our clients, ensuring their computer systems and software are running smoothly.
**Key Responsibilities:**
* Provide Tier I support for all user requests received via email, phone, or through the ticketing system (Maximo)
* Configure basic computer hardware, software, and peripherals
* Analyze user requests and log Maximo cases accurately
* Participate in computer hardware, software, or peripheral project teams to assist with new or modified technology introductions
* Investigate and troubleshoot basic computer hardware, software, and peripherals
* Follow established documentation with Technical Support process
* Maintain IT vending machine kiosks
**Employee Benefits:**
As a full-time regular employee at LanceSoft, you will be entitled to a range of benefits, including medical insurance, dental and vision insurance, 401k contributions, critical illness insurance, voluntary permanent life insurance, accident insurance, and other employee perks.
**Requirements:**
* Strong technical skills and knowledge of computer hardware, software, and peripherals
* Excellent communication and problem-solving skills
* Ability to work independently and as part of a team
* Familiarity with Maximo ticketing system
**What We Offer:**
* Competitive salary and benefits package
* Opportunity to work with a dynamic and growing company
* Collaborative and supportive work environment
**How to Apply:**
If you are a motivated and detail-oriented IT professional looking for a new challenge, please submit your application to us.
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