Membership Experience Specialist

1 week ago


Parker, Colorado, United States Life Time Fitness Full time
Job Profile Summary

Life Time Athletic Resorts is a premier destination for hospitality professionals seeking a lifestyle career with a growing and established company.

The Membership Concierge position offers a unique opportunity to make a meaningful impact on our healthy way of life community, helping members live healthier, happier lives.

Position Summary

As a Membership Concierge, you will serve as a professional in account maintenance, service delivery, programming insight, and member/guest engagement.

Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.

Key Responsibilities
  1. Operate as the first point of contact for members and guests entering the resort, exemplifying a hospitality mindset to build relationships and create extraordinary experiences.
  2. Receive and facilitate incoming phone calls from members and guests, maintaining updated knowledge to educate them on club programming, events, pricing, and policies.
  3. Assist members with account maintenance, processing member needs, changes, and transactions, including program, service, and product payments.
  4. Serve as the point of contact for new member acquisition and member retention interactions, engaging in problem-solving and service recovery for member questions and concerns.
Requirements

High School graduate or equivalent, minimum of 1 year of customer service experience, and a passion to serve others.

Preferred requirements include a Bachelor's Degree in Hospitality.

Compensation and Benefits

This is an hourly position with wages starting at $17.00 and paying up to $19.25, based on experience and qualifications.

All team members receive a fully subsidized membership, discounts on Life Time products and services, retirement savings plan with company match, paid sick leave, and training and professional development opportunities.



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