Dog Wellness Specialist

5 days ago


Parker, Colorado, United States Scenthound Full time
About the Role

We are seeking a highly motivated and compassionate Dog Wellness Advocate to join our team at Scenthound. As a key member of our team, you will play a crucial role in providing exceptional customer service and driving membership sales through health and wellness education.

Key Responsibilities
  • Drive membership sales by educating clients on the benefits of our services
  • Develop and implement strategies to increase average ticket price and rebook ratio
  • Manage customer profiles and records, ensuring accurate and up-to-date information
  • Provide outstanding customer service, resolving concerns and retaining memberships
  • Adhere to Scenthound's sanitary and cleaning practices, maintaining a clean and presentable reception area
Requirements
  • Confidence in selling services and products
  • Ability to connect with customers and provide exceptional customer service
  • Effective communication with team members and dog parents
  • Independently solve problems using Scenthound values and culture as a guide
  • Attention to detail and time-management skills
What We Offer
  • Competitive hourly base pay, plus tips
  • Merit-based pay increases
  • Complimentary service membership
  • Opportunities for career growth and advancement
Why Join Scenthound?

We are a dynamic and growing company dedicated to providing exceptional service to our clients and their pets. As a Dog Wellness Advocate, you will have the opportunity to make a real difference in the lives of our clients and their furry friends.



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