CIAM Operations Lead

1 month ago


Cleveland, Ohio, United States Northwest Talent Solutions LLC Full time
Job Title: CIAM Operations Lead

Northwest Talent Solutions LLC is a leading Technology Finance and Healthcare staffing/recruiting and HR/DEI consulting firm partnering with outstanding clients within the private industry and public sector. We are currently partnered with a preferred client in search of a highly talented Customer Identity and Access Management (CIAM) Operations Lead.

Job Summary:

The CIAM Operations Lead is responsible for overseeing the operational aspects of our clients CIAM program platforms ensuring seamless, secure, and effective management of customer identity services. This role is crucial for maintaining the integrity and availability of CIAM processes and technology with a focus on incident, change, and problem management in accordance with ITIL frameworks.

Key Responsibilities:
  • Lead operational aspects of the CIAM program, developing strategies to improve processes and reduce incidents
  • Oversee and mentor a team of operations specialists and engineers
  • Manage vendor relationships to ensure high-quality service delivery
  • Partner with CIAM leaders, IT teams, and business units to align operational integration with program objectives
  • Establish and monitor KPIs for operational efficiency and incident management effectiveness
  • Provide graphic reporting and dashboards using tools like Tableau, SPLUNK, Grafana, Dynatrace, and Logscale
  • Coordinate patching, maintenance, and vulnerability management for applications
Requirements:
  • Bachelor's degree in a STEM field (required)
  • Master's degree (preferred)
  • Minimum 8 years of experience in Identity and Access Management technologies, processes, and operational leadership
  • Proven experience with ITIL processes, particularly incident, problem, and change management
  • Experience leading delivery and incident management teams
  • ITIL certification (preferred)
  • IAM-related certifications (preferred)
Desirable Skills:
  • Deep understanding of IAM technologies, controls, and best practices
  • Strong knowledge of adaptive authentication, PKI, and passwordless technologies
  • Familiarity with PCI, SOX, and EU GDPR regulations as they relate to IAM
  • Excellent communication and leadership skills
  • Ability to influence technology teams and partners without direct authority
  • Proficiency in data analysis and visualization tools
  • Experience with Ping Identity, provider, Transmit Trusteer, and Daon is a plus

For confidential immediate consideration, please apply with a formal copy of your resume along with your salary expectations.

Scale Beyond the Talent Bar

Remote Work: No



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