Customer Service Representative

6 hours ago


Birmingham, Alabama, United States Drury Hotels Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Drury Hotels. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests and ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Provide warm and friendly service to all guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Check guests in and out, handle cash and credit transactions, and maintain accurate records.
  • Promote company programs and services, such as our free breakfast and evening kickback, to enhance the guest experience.
  • Assist with set up and service of breakfast and kickback, including food preparation and cleaning.
  • Perform duties of a Hot Breakfast Host/Hostess or Bartender as needed.
Requirements
  • Ability to take written and verbal direction in English and speak clearly.
  • Ability to relate to the public in a warm and friendly manner.
  • Ability to pay attention to detail and handle multiple tasks simultaneously.
  • Thorough knowledge of Drury Hotels policies and procedures.
  • Ability to handle money, make change, and utilize office machines.
What We Offer

At Drury Hotels, we offer our guests more than just a place to stay. We provide a welcoming and comfortable environment that makes them feel at home. As a valued member of our team, you will have the opportunity to grow and develop your skills, with opportunities for advancement and professional growth.

We are committed to providing a positive and supportive work environment, with a focus on work-life balance and employee well-being. Our benefits package includes medical, dental, and vision coverage, as well as a 401(k) matching program and opportunities for professional development.

Join our team and become a part of a dynamic and growing company that values its employees and provides opportunities for growth and development.



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