WMS Support Engineer
3 days ago
As a WMS Support Engineer at ClinDCast, you will play a critical role in guiding and collaborating with L1-L3 WMS support teams. Your technical expertise will be instrumental in providing assistance and resolution guidance to DC Operations. You will work closely with cross-functional IT teams to resolve support issues and upgrades, perform initial issue triage, and escalate as needed. Your troubleshooting skills will be essential in resolving issues in real-time, conducting root cause analysis, and documenting incident trends. Additionally, you will create and update knowledge articles to support new feature releases and provide hypercare. This role requires flexible hours for Second Shift (3 pm - 11 pm EST).
Requirements and Skills
Expertise in supply chain logistics and distribution, preferably in the healthcare industry.
Strong technical background in Blue Yonder WMS, with proficiency in evaluating WMS Trace files.
2+ years of experience in Blue Yonder WMS development (MOCA commands, Integrator, Reports, Labels).
Experience in functional configuration, policy management, job maintenance, and interface event management.
2+ years of production support experience.
Proficient in Linux OS, command line operations, and Oracle Databases/SQL.
Experience with incident management, change management, and Jira tools.
Strong communication and documentation skills.
Associate or higher degree in Computer Science, Data Science, or Engineering Science.
Attention to detail and highly organized.
Experience with WES/WCS automation integration.
Compensation
$65.00 per hour
ClinDCast is at the forefront of shaping the future of healthcare by partnering with globally recognized healthcare organizations and offering them innovative solutions and expert guidance. Our suite of services is designed to cater to a broad range of needs of healthcare organizations, including healthcare IT innovation, electronic health record (EHR) implementation & optimizations, data conversion, regulatory and quality reporting, enterprise data analytics, FHIR interoperability strategy, payer-to-payer data exchange, and application programming interface (API) strategy.
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