Visit Facilitator

2 days ago


Center City, Minnesota, United States Fairview Health Services Full time
Job Title: Visit Facilitator

Job Summary:

We are seeking a Visit Facilitator to join our team at the Chisago Clinic. As a Visit Facilitator, you will play a critical role in supporting in-person clinic visits and ensuring a positive patient experience.

Responsibilities:

  • Prepare patients for appointments: Communicate with patients prior to their scheduled appointment to ensure medical records are collected and available for the visit.
  • Assist with rooming process: Collect and detail pertinent information, including reason for visit, medication review, vitals collection, and health questionnaires.
  • Support patient connection to provider: Serve as a resource to ensure a positive patient-provider experience.
  • Complete visit wrap-up: Provide after-visit summary and assist with scheduling and coordinating follow-up appointments.
  • Communicate efficiently: Demonstrate comfort in person and with virtual technologies, communicating effectively with patients, providers, and care team.

Qualifications:

  • Customer service experience: At least 1 year of customer service experience.
  • Technology proficiency: Proficient with technology, including computer hardware and programs, smart devices, and virtual technologies.

Preferred qualifications:

  • Nursing or medical experience: Current nursing, medical, social work, psychology, or pharmacy student, or successful completion of NA, EMT, or HUC program.
  • Medical terminology and Epic Health Records experience: Experience with medical terminology, Epic Health Records, and telephonic customer experience.

Other skills we desire:

  • Excellent customer service skills: Excellent customer service, public relations, and communication skills.
  • Ability to prioritize and work independently: Ability to prioritize and work with a fluctuation in workload while working independently.
  • Flexibility: Flexibility to work at other sites is encouraged.

Equal Opportunity Employer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.


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