Quality Improvement Manager

3 weeks ago

Oklahoma City, United States Telligen Full time
The Practice Facilitation Manager will supervise a remote field-based practice facilitation team of 10 registered nurses. This team will work directly with Oklahoma providers and clinics who choose to participate in the HMP. The PF manager role is designed to be a community position as it can require clinic and hospital visits and monitoring staff dispersed across the state.
Hybrid Schedule: As field schedule permits, in-office Monday and Friday 9am - 12pm.
Essential Functions
  • Track key performance indicators (KPIs) for the team and individual facilitators, ensuring goals are met.
  • Provide leadership and mentoring while actively participating in the recruitment and facilitation process of each clinic.
  • Conduct regular performance reviews and provide feedback for continuous improvement.
  • Foster a collaborative and positive work environment that encourages growth and professional development.
  • The position requires knowledge of health and wellness trends and best practices.
  • Must have the ability to work with diverse client populations and strong organizational and time management skills.
  • Responsible for weekly, monthly, and quarterly reporting of program activities and outcomes and progress with each clinic's work towards clinical measures compliance and best practices implementation.
  • Participate in weekly leadership meetings and monthly client meetings.
  • Monitor provider satisfaction and community presentations and collaboration with local and state agencies.
  • This position is required to be proficient in working within Telligens proprietary data platform Qualitrac and Johns Hopkins population health analytics software, Care Analyzer.
  • Manage day-to-day operations of the assigned team and participate as a member of the contract leadership team role and responsibilities.
  • Coach, guide, and direct team members to achieve state goals for improving health outcomes and reducing ER utilization and admission.
  • Ensure contract requirements and deliverables are met and submitted as required.
  • Develops and maintains relationships with key stakeholders.
  • Coaches, guides and directs team members to ensure the Management Philosophy that "Managers coach, engage, and support our people to achieve results".
  • Provides resources and support as needed to meet and achieve individual, team, and organizational objectives.
Requirements
  • Current unencumbered RN license in Oklahoma.
  • Four-year degree in nursing, healthcare, business, public health, or a related field.
  • 5 years of experience in a healthcare environment including care management and/or healthcare quality improvement.
  • 3-5 years managing projects and/or a professional staff.
  • Demonstrated experience working in a fast-paced and deadline-driven environment.
  • Medicaid contracting expertise
  • Proficient in Microsoft products
  • Strong work ethic
  • Innovative
  • Quality assurance and data analytics experience
  • Ability to establish positive relationships with stakeholders both external and internal.
  • Confidence and skill in pitching, presenting, reporting, and recruitment efforts with hospitals, clinics, providers, and community Stakeholders.
  • Self-driven and motivated
COMMITMENT TO SAFETY As part of our commitment to health and safety, some roles may require additional health protocols (i.e. personal protective equipment or vaccination) Who We Are: Telligen is one of the most respected population health management organizations in the country. We work with state and federal government programs, as well as employers and health plans offering clinical, analytical, and technical expertise. Health has changed a lot through our 50-year history, but what has remained constant is that we care deeply about who we serve and what we do. Our success is built on our ability to adapt, respond to client needs, and offer innovative solutions. Our business is our people and we're looking for talented individuals who not only believe in our mission but who are ready to take ownership and make a difference in the lives of people, in the world of health. Learn more about who we are and what we do at www.telligen.com/about-us Are you Ready? We're on a mission to transform lives and economies by improving health and getting there means following through on our values of Ownership, Community, Ingenuity & Integrity. Ownership: As a 100% employee-owned company, our employee-owners drive our business, our solutions, and share in our success. When employee-owners grow and thrive, we all win. Community: Putting others first and being a good corporate partner wherever we work, and play makes us who we are. We Show Up. For our clients, for our communities, and for each other. Ingenuity: We're a team of passionate professionals driven by hard work and big ideas. We understand that high-value breakthroughs come from taking calculated risks. If it will benefit our clients and advance our mission, we're all ears. We celebrate free-thinking and challenge the status quo, so brainstorm away Integrity: Smiling faces (virtual or in-person) are the norm around here. We enjoy a friendly work environment where everyone is dedicated to mutual trust, respect, and excellence. Thank you for your interest in Telligen Follow us on Twitter, Facebook, and LinkedIn to learn more about our mission-driven culture and stay up to speed.
Telligen and our affiliates are Affirmative Action, Equal Opportunity Employers (EOE/M/F/Vet/Disability), and E-Verify Participants. Telligen will not provide sponsorship for this position. If you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time. Telligen does not accept 3rd party solicitations from outside staffing firms.

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