Overnight Monitoring Professional
6 days ago
Job Title: Overnight Monitoring Specialist
Location: Onsite 5 days/week
Shift Hours: Midnight-8:30am
Shift Schedule: Sunday, Monday, Tuesday, Friday, Saturday with days off being Wednesday/Thursday
Duration: 1 year contract
We are seeking a skilled Monitoring Specialist to join our team at ITR Group. In this role, you will provide critical support and monitoring services during nighttime hours.
Key Responsibilities:
- Provide timely and effective monitoring and support for crisis situations
- Utilize strong communication and relationship-building skills to resolve issues
- Operate Microsoft Office 365 applications, including Excel, PowerPoint, Word, and Outlook
- Analyze and report data to inform business decisions
Requirements:
- 1+ year of customer service experience in retail, call center, or similar industry
- Excellent communication and relationship-building skills
- 3+ years of experience with Microsoft Office 365 applications
- 1+ year of data analytics and reporting experience
Preferred Qualifications:
- CCTV experience
- Facilities, properties, or HVAC experience
- Fluency in Spanish or other languages
- Call center experience
- Prior public safety experience
- Alarm monitoring experience
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