Nighttime Monitoring Professional
3 weeks ago
We are seeking a skilled Monitoring Specialist to join our team at ITR Group. This role requires a strong ability to work independently and provide top-notch support during overnight hours.
Key Responsibilities:
- Monitor and respond to crisis situations that impact the enterprise.
- Provide exceptional customer service and support to our clients.
- Utilize Microsoft Office 365 applications to analyze data and create reports.
- Collaborate with cross-functional teams to ensure seamless operations.
Requirements:
- 1+ year of customer service experience in retail, call center, or similar industries.
- Excellent communication and relationship-building skills.
- Proficiency in Microsoft Office 365 applications (Excel, PowerPoint, Word, Outlook) with 3+ years of experience.
- Data analytics and reporting skills with 1+ year of experience.
Nice to Have:
- CCTV experience.
- Facilities/properties/HVAC experience.
- Fluency in Spanish or other languages.
- Call center experience.
- Prior public safety experience.
- Alarm monitoring experience.
About ITR Group:
We are a dynamic company that values innovation and teamwork. Our goal is to provide exceptional service to our clients and create a positive work environment for our employees.
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