Nighttime Monitoring Professional

3 weeks ago


Minneapolis, Minnesota, United States ITR Group Full time
Job Title: Overnight Monitoring Specialist

We are seeking a skilled Monitoring Specialist to join our team at ITR Group. This role requires a strong ability to work independently and provide top-notch support during overnight hours.

Key Responsibilities:

  • Monitor and respond to crisis situations that impact the enterprise.
  • Provide exceptional customer service and support to our clients.
  • Utilize Microsoft Office 365 applications to analyze data and create reports.
  • Collaborate with cross-functional teams to ensure seamless operations.

Requirements:

  • 1+ year of customer service experience in retail, call center, or similar industries.
  • Excellent communication and relationship-building skills.
  • Proficiency in Microsoft Office 365 applications (Excel, PowerPoint, Word, Outlook) with 3+ years of experience.
  • Data analytics and reporting skills with 1+ year of experience.

Nice to Have:

  • CCTV experience.
  • Facilities/properties/HVAC experience.
  • Fluency in Spanish or other languages.
  • Call center experience.
  • Prior public safety experience.
  • Alarm monitoring experience.

About ITR Group:

We are a dynamic company that values innovation and teamwork. Our goal is to provide exceptional service to our clients and create a positive work environment for our employees.



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