Event Staff Member

3 weeks ago


Everett, Massachusetts, United States Oak View Group Full time

At Oak View Group, we're seeking a highly motivated and customer-focused individual to join our Guest Services team as an Event Staff Member. This is a part-time opportunity that offers the chance to work in a dynamic environment, providing exceptional service to our guests.

About the Role

This role involves wearing multiple hats, working in various areas of the arena, and being responsible for ushering, ticket scanning, concourse customer service, and greeting guests. You will be the first point of contact for many of our visitors and will play a vital role in creating a positive and memorable experience.

Responsibilities
  • Provide exceptional customer service to all guests
  • Greet guests and collect tickets as they enter the building or section assigned
  • Ensure guest compliance with outside food/beverage and camera building policies
  • Usher guests to their seats and provide directional assistance throughout the facility
  • Monitor guest conduct and provide assistance to guests
  • Assist in providing a safe and secure environment for guests
Requirements
  • Must be at least 18 years of age
  • Previous experience in a customer service role preferred
  • Exceptional guest and client service capabilities and interpersonal skills
  • Ability to work independently and remain flexible
  • Ability to stand, sit, walk, and climb stairs
Benefits

We offer a competitive hourly wage of $16.50 to $18.50 per hour. Additionally, our part-time staff members are eligible for benefits, including a 401(k) savings plan and 401(k) matching.



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