Technical Program Manager, Chat GPT Infrastructure

4 weeks ago

San Francisco, California, United States OpenAI Full time
About the Team

The Applied AI team at OpenAI focuses on safely deploying the company's technology to the world. We have released various products, including ChatGPT, DALL-E, and APIs for GPT-4, GPT-3, embeddings, and fine-tuning. Our infrastructure is one of the world's largest inference fleets, which we use to serve secure, reliable, and highly performant language, image, video, and audio models.

About the Role

We are seeking an experienced technical program manager to coordinate complex, organization-wide infrastructure projects. This role will involve preparing our products and infrastructure to operate in multiple geographic regions for compliance, security, and reliability reasons. The successful candidate will help drive tightly coordinated, cross-functional work streams and ensure we are always aligned on goals, outcomes, and timelines.

Subtle technical constraints and decisions can significantly impact our ability to operate for years to come. A technical understanding of these nuances and the ability to effectively navigate a rapidly changing organization is critical to success.

This role is based in San Francisco, CA, and we use a hybrid work model of 3 days in the office per week. We offer relocation assistance to new employees.

Key Responsibilities
  • Serve as the Directly Responsible Individual (DRI) for various projects in the application infrastructure domain.
  • Anticipate and navigate subtle technical constraints and decisions that could significantly impact long-term operations.
  • Foster a collaborative environment, facilitating cross-team communication and problem-solving to address challenges and capitalize on opportunities.
  • Operationalize and execute critical cross-functional programs spanning multiple engineering teams and external infrastructure partners, including Azure teams.
  • Create technical roadmaps with milestones and coordinate across teams to deliver against them at all stages of the project lifecycle.
  • Communicate progress, status, and risk effectively to stakeholders internally and externally.
  • Manage dependencies across multiple teams.
  • Develop and implement program management frameworks and KPIs to achieve goals.
Requirements
  • 7+ years of experience managing complex technical programs at large scale in infrastructure with a track record of leading complex, large-scale infrastructure projects.
  • Experience working with cloud infrastructure and distributed systems, preferably with prior knowledge in API services, reliability, scalability, and/or security.
  • Strong technical acumen, with the ability to understand and navigate the nuances of infrastructure and engineering decisions.
  • Exceptional organizational and coordination skills, with a demonstrated ability to manage multiple work streams and stakeholders.
  • Excellent communication skills, with the ability to convey complex technical information clearly and effectively to diverse audiences.
  • Ability to adapt and thrive in a rapidly changing environment, maintaining focus and delivering results amidst ambiguity.

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