Advanced Software Developer Position for AI-Powered Conversational Intelligence

6 days ago

Santa Barbara, California, United States Invoca Full time

About Invoca:

Invoca is a pioneer in developing cutting-edge AI and machine learning technologies. As the industry leader, we have created innovative solutions that enable seamless conversations between humans and machines. With an impressive 2,000+ customers and $100M in revenue, our growth potential is immense. Backed by top-tier venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures, we are poised to revolutionize the SaaS landscape.

About the Engineering Team:

We are a collaborative team of software developers who strive to continuously improve their skills and knowledge. Our close-knit, cross-functional teams work together seamlessly, sharing expertise and experiences to deliver exceptional results. We prioritize continuous improvement, sustainable pace, resilient code, production reliability, technical debt reduction, and hiring talented teammates.

We are passionate about staying up-to-date with industry best practices and trends. Check out our blog (our engineering blog) and explore our open-source projects on GitHub.

About the Team:

The Campaigns and Attribution team focuses on setting up call treatment routes and enriching call data within Invoca's ecosystem. Our feature set enables customers to accurately link webpage visits with calls from call centers and brick-and-mortar locations.

Your Role:

  • You will write high-quality code that meets our rigorous standards.
  • You will operate independently on complex tasks, taking ownership of your projects.
  • You will become a technical expert in an area or feature set, driving innovation and improvements.
  • You will be responsible for end-to-end project delivery, ensuring timely completion and excellence.
  • You will identify areas for future growth and suggest new ideas, backing them up with evidence.
  • You will proactively mitigate risks throughout the development cycle.
  • You will keep leaders informed of progress, blockers, and potential surprises.
  • You will diagnose issues and find root causes for any service area owned by the team.
  • You will communicate production issues effectively, creating actionable tickets and resolving problems quickly.
  • You will use logic and reason to build cases for new ideas, supported by qualitative and quantitative evidence.

Requirements:

  • You must have at least 5 years of professional software development experience.
  • You should be familiar with some of our primary technologies: Ruby on Rails, MySQL/PostgreSQL, HTML/CSS/JavaScript.
  • You should have experience with queueing systems like Kafka/RabbitMQ and NoSQL data stores (we use Redis).
  • You should possess proficiency in removing roadblocks for complex tasks.
  • You should have in-depth knowledge in one or more areas or feature sets.
  • You should be aware of industry best practices and trends.
  • You should be competent in several skills apart from coding, such as monitoring, performance optimization, integration testing, security, visual design, and more.
  • You should have recognition as a very capable engineer.

Compensation and Benefits:

We offer competitive compensation packages, starting at $127,000 per year, plus bonus potential. Our comprehensive benefits include:

  • Paid Time Off - 20 days off for full-time employees, plus 16 paid holidays, 10 days of Compassionate Leave, volunteer time, and more.
  • Healthcare - A medical, dental, and vision coverage program with multiple plan options.
  • Retirement - A 401(k) plan through Fidelity with a company match of up to 4%.
  • Stock options - All employees are invited to ownership in Invoca through stock options.
  • Employee Assistance Program - Well-being support for personal matters and everyday-life topics through WorkLifeMatters.
  • Paid Family Leave - Up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
  • Paid Medical Leave - Up to 12 weeks of 100% paid leave for childbirth and medical needs.
  • Sabbatical - An additional week of PTO and a bonus after 7 years of service.
  • Wellness Subsidy - A wellness subsidy applicable to gym memberships, fitness classes, and more.

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