Field Engineer Technician

4 weeks ago

Chandler, Arizona, United States Sev1Tech Full time

Sev1Tech is seeking a highly skilled Field Engineer Technician to provide IT support services to Department of Homeland Security (DHS) facilities throughout the Continental United States (CONUS).


Key Responsibilities:
  • Deploy to DHS facilities requiring IT technical support services
  • Determine the nature of a service outage at a location and initiate response activity to restore service
  • Assess whether an outage is the result of a commercial circuit failure or if it is due to some internal failure at a facility
  • Identify failed network or system components and either restore the failed components to an operational status or replace the components as required
  • Escalate issues requiring additional, higher-level field engineering support
  • Collaborate with customer, team leads, contract managers, and vendors to resolve issues
  • Effectively manage time to respond to service calls in a timely fashion
  • Complete intermediate installations and perform system test procedures
  • Troubleshoot and resolve issues that cannot be solved remotely
  • Perform smaller scale moves, adds, or changes of clients' equipment as needed
  • Prepare for on-site installations by reviewing site requirements
  • Obtain software and review relevant documentation prior to visiting customer sites
  • Stage the installation and upgrades in a lab environment prior to the site visit when necessary
  • Perform implementation of software and hardware solutions; integrating with the customer's network and equipment
  • Troubleshoot and resolve technical issues as they occur
  • Provide basic system administration training to technical users
  • Minimum Qualifications:
    • BA or BS degree, OR a High School degree AND four (4) years of experience performing IT technical support for federal customers
    • Experience responding to on-call requests
    • Experience rapidly deploying to customer locations and facilities within pre-agreed to time-frames
    • Knowledge of and experience troubleshooting routers, switches, firewalls, servers, and desktop computing devices
    • Experience documenting trouble-shooting activities and results
    • A record of effective communication with customers and managers throughout the problem-solving process
    • Expertise with CISCO products
    • Experience with CA products
    • Experience with Palo Alto firewall products
    • Ability to provide proof of U.S. Citizenship in order to obtain a Dept of Homeland (DHS) Public Trust clearance
    • Desired Qualifications:
      • Previous DHS or DoD experience
      • The following certifications are highly desired:
        • Microsoft Windows
        • COMPTIA A+, or Network+, or Security+
        • Cisco
        • ITIL Foundation

Sev1Tech is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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