Senior Field Service Engineer

4 weeks ago

Chandler, Arizona, United States ASM Company Full time
Job Title: Sr. Field Service Engineer I

ASM Company is a leading global supplier of products, services, and materials for semiconductor processing. We are seeking a highly skilled and experienced Field Service Engineer to join our team at a customer site in Chandler, AZ.

Job Summary:

The successful candidate will be responsible for performing installations, preventative maintenance, and remedial repair maintenance on complex electronic/electro-mechanical semiconductor capital equipment at ASM's global customer locations. The ideal candidate will have a strong background in electronics and electro-mechanical systems, with experience in semiconductor fabrication maintenance.

Key Responsibilities:
  • Perform installations, preventative maintenance, and remedial repair maintenance on complex electronic/electro-mechanical semiconductor capital equipment.
  • Create and maintain a high level of customer delight through advanced customer service skills.
  • Develop action plans for problem resolution and present to internal and external customers.
  • Assist in customer escalations and manage beta-site projects.
  • Troubleshoot process problems of medium complexity.
Requirements:
  • Associate or Bachelor degree in electrical engineering/electronics technology or Associates degree in electronics/electro-mechanical with up to 5 years of semiconductor fabrication maintenance experience.
  • Ability to travel of at least 25% for both domestic and international locations.
  • 5+ years field service/customer support background and/or 5+ years manufacturing experience in final assembly or test of semiconductor capital equipment.
  • Knowledge in any or all of the following areas is a plus: wafer fab, closed loop gas and vacuum control, RG induced plasma, electro-pneumatic controls, microprocessor based controllers, robotics, basic concepts of software, toxic and/or flammable gasses and acids.

At ASM Company, we are committed to supporting our people, enabling them to develop their talents and perform at their best. We actively promote an inclusive and diverse culture that fosters trust and transparency. Our people are our power, and we value the differences between everyone because it is what make us better as a team. By embracing a wide range of perspectives, we enable a culture of continuous exploration and adoption of new ideas. At every step, we know that it is our valued people who enable us to deliver excellent products and service to our clients - and to make a meaningful difference in society.

So, if you are a motivated and experienced Field Service Engineer looking for a new challenge, please apply today. To learn more about ASM Company, find us at and on LinkedIn, Facebook, Instagram, and YouTube.

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