Store Operations Manager
3 weeks ago
Job Summary
The Store Operations Manager is responsible for leading the individual branch location and ensuring safe, professional, and profitable operations. This role involves directing and coordinating store activities to meet company objectives and adhere to company policies.
Key Responsibilities
• Acquire and maintain customers through effective sales and marketing strategies
• Ensure compliance with all applicable federal, state, and local statutes
• Prepare and review financial statements and store reports to inform business decisions
• Maintain adequate availability of merchandise at all times
• Fill out paperwork for submission to corporate support
• Implement sales and marketing programs to drive business growth
• Manage inventory and cash assets to optimize store performance
• Meet company standards for quality, customer service, and safety
• Meet sales and revenue goals through effective marketing and growth plans
• Prepare daily work schedules, assign tasks, evaluate employee performance, and discipline when necessary
• Provide a safe and clean environment for customers and associates
• Recruit, hire, and train employees to ensure efficient operations
• Set goals and conduct weekly staff meetings to drive team performance
Requirements
• Effective organizational skills to manage multiple priorities
• Established selling skills to drive sales and revenue growth
• Good communication skills to effectively interact with employees and customers
• Ability to handle multiple priorities simultaneously and make sound decisions
• Proficient in POS system to manage store operations
• Maintain professional appearance and adhere to company dress code
• Must be able to read, write, and communicate effectively in person and over the phone
• Negotiate and resolve conflict in a professional manner
• Plan, organize, delegate, coordinate, and follow up on various tasks and assignments
• Recognize and solve problems to drive business growth
• Must have proficient navigational skills and a satisfactory driving record
• Regular and consistent attendance, including nights and weekends as business dictates
Education and Experience
Any combination of education and experience providing the necessary skills and knowledge are acceptable. Typical qualifications would be equivalent to:
• Associate or Bachelor's degree with coursework in business, accounting, marketing, or management
• Two years' experience in retail or other business emphasizing customer service, account management, or merchandising
Physical Requirements
Position routinely requires lifting, loading, moving, and using a dolly for merchandise 50-300 pounds
Stooping, bending, pulling, climbing, reaching, and grabbing as required
Must be able to traverse multiple flights of stairs while carrying furniture, appliance, and electronics
Prolonged driving and standing
Must be able to work in and outdoors in a variety of climates and weather conditions.
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