Store Operations Manager

3 weeks ago


Bradenton, Florida, United States Wawa Full time

Job Title: Store Operations Manager - Customer Experience

Job Summary: We are seeking a skilled Store Operations Manager - Customer Experience to lead our store team and ensure exceptional customer experiences. This role is responsible for managing day-to-day operations, supervising associates, and maintaining a safe and clean store environment.

Key Responsibilities:

  • Customer Experience: Ensure seamless interactions between customers and associates, addressing customer complaints and concerns, and implementing strategies to improve customer satisfaction.
  • Talent Management: Supervise and develop associates, providing coaching and training to enhance their skills and performance.
  • Store Operations: Oversee daily store operations, including inventory management, scheduling, and labor allocation, to ensure efficient and effective store management.
  • Safety and Security: Ensure a safe and secure store environment by implementing safety protocols, conducting regular safety inspections, and providing training to associates.
  • Inventory Management: Manage store inventory, including ordering goods, monitoring stock levels, and conducting regular inventory audits.
  • Financial Management: Analyze financial reports, identify areas for cost savings, and implement strategies to improve profitability.

Requirements:

  • Leadership Experience: Proven leadership experience in a retail or food service environment, with a focus on customer experience and team management.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with customers, associates, and management.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze complex issues and implement effective solutions.
  • Time Management: Proven ability to manage multiple tasks and priorities, with a focus on delivering results in a fast-paced environment.
  • Education: High school diploma or equivalent, with a focus on leadership development and training.
  • Certifications: Serve Safe Certification, with a focus on food safety and handling.

Compensation: The estimated salary for this role is $65,000 - $75,000 per year, based on location and experience.

Benefits: Wawa offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

Location: This role is based in a Wawa store location, with opportunities to work in various locations across the country.

About Wawa: Wawa is a leading convenience store chain with a commitment to customer satisfaction and team development. We offer a dynamic work environment, with opportunities for growth and development.

How to Apply: If you are a motivated and customer-focused individual, please submit your application to join our team. We look forward to hearing from you



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